Privacy Policy

1. Data Controller Information

2. Information We Collect

2.1 Information You Provide Directly

• Contact Information: Name, email address, phone number when you contact us or subscribe to our newsletter
• Communication Data: Messages, inquiries, and feedback you send through our contact forms or email
• Service Information: Details about your business needs when requesting consultation services
• Newsletter Subscription: Email address for our mailing list

2.2 Information Collected Automatically

• Technical Data: IP address, browser type, device information, operating system
• Usage Data: Pages visited, time spent on pages, referral sources, click patterns
• Analytics Data: Via Google Analytics to understand website performance and user behavior
• Cookie Data: Information stored through cookies and similar tracking technologies

2.3 Third-Party Information

We may receive information about you from third-party platforms if you interact with our content on social media or through referral sources.

3. How We Use Your Information

3.1 Primary Purposes

• Service Delivery: Providing ClickUp consulting, coaching, and training services
• Communication: Responding to inquiries, providing customer support, and sending service-related notifications
• Marketing: Sending promotional emails, newsletters, and marketing communications to our mailing list
• Client Relations: Following up with past clients and maintaining business relationships
• Website Operation: Ensuring our website functions properly and improving user experience

3.2 Legal Bases for Processing (GDPR)

• Consent: Marketing communications, analytics cookies, newsletter subscriptions
• Contract Performance: Delivering requested services and responding to inquiries
• Legitimate Interest: Website security, fraud prevention, and business operations
• Legal Obligation: Compliance with applicable laws and regulations

4. Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following limited circumstances:

4.1 Service Providers

• Google Analytics: For website analytics and performance monitoring
• Google Tag Manager: For managing tracking codes and analytics
• Email Service Providers: For sending emails and newsletters
• Hosting Providers: For website hosting and data storage
• Payment Processors: For processing payments (when applicable)

4.2 Legal Requirements

We may disclose your information when required by law, court order, or to comply with legal processes, or when we believe in good faith that disclosure is necessary to protect our rights, your safety, or the safety of others.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our business, your information may be transferred as part of that transaction.

5. International Data Transfers

As we operate in both the US and EU, your data may be transferred between these jurisdictions. We ensure appropriate safeguards are in place for international transfers, including:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where applicable
• Appropriate technical and organizational measures

6. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure hosting infrastructure
• Regular security assessments
• Access controls and authentication measures
• Employee training on data protection

7. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law:

• Contact Information: Until you request deletion or withdraw consent
• Newsletter Subscriptions: Until you unsubscribe
• Analytics Data: Typically 26 months (Google Analytics default)
• Cookie Data: As specified in our Cookie Policy
• Legal Documentation: As required by applicable law

8. Your Privacy Rights

8.1 General Rights

• Access: Request information about how we process your data
• Correction: Request correction of inaccurate personal information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications

8.2 GDPR Rights (EU Residents)

• Portability: Receive your data in a structured, machine-readable format
• Restriction: Request restriction of processing in certain circumstances
• Objection: Object to processing based on legitimate interests
• Automated Decision-Making: Rights regarding automated decision-making and profiling
• Withdraw Consent: Withdraw consent at any time where processing is based on consent

8.3 CCPA Rights (California Residents)

• Know: Right to know what personal information is collected
• Delete: Right to delete personal information
• Opt-out: Right to opt-out of the sale of personal information
• Non-discrimination: Right not to be discriminated against for exercising privacy rights

To exercise your rights, please contact us at contact@upsys-consulting.com. We will respond to your request within the legally required timeframe.

9. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If we become aware that we have collected personal information from a child under 16, we will take steps to delete such information.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date. Continued use of our services after changes become effective constitutes acceptance of the revised policy.

13. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority (EU Residents)

If you are an EU resident and believe we have not addressed your concerns adequately, you have the right to lodge a complaint with your local data protection authority.